I can’t thank those who recommended this company enough! Tom, his nephew Michael and Colton were knowledgeable, professional and efficient. They were dogged in their pursuit of my cesspool and cleaned it out perfectly leaving the area neat and tidy. In short, they didn’t do a “ shitty” job rather an exceptional one.

Tried many Cesspool companies over the years with mixed results. You just want someone honest to get the job done at a fair price. I was backed up on a Sunday before the snowstorm and the only company that would come was Tom Egan. Truck pulled up when they said they would and Mike, the technician on the call, got right on the case got the job done and was patient and informative when answering my questions. That’s the way, uh-huh, I like it.

Tom’s company was the second company called in to dig up our septic system to be inspected by the department of health. The first company made a mess of the inspection. From the first few shovels full of dirt, Tom was convinced the system would not pass inspection. While disappointed, it was clear that Tom knew what he was talking about. The septic system that had been installed many years back (by Priority Cesspool/Clear River – don’t ever call them) was done terribly; it was undersized, missing a baffle, buried too deep, etc. Tom worked with our engineer to abandon the old system and install the new. He was there for every level of inspection, follow-up, answered every call with any questions and was responsive on every level. He has been polite and a pleasure to work with, as has been every member of his team. I very strongly recommend Tom and company.

Tom Egan has always been honest, professional, and affordable. I have trusted his work for 30 years and would recommend him to anyone who wants reliable, quality service.

I’m giving Tom Egan five stars because from start to finish, these guys were honest and upfront. First Mike came out and located my old cesspool which was a scary old block construction. He gave a written estimate for a new installation that included contingencies. He said it might cost more if they needed a crane. In the end, they did not need the crane, so they didn’t charge me. I really appreciated knowing up front that there was a range of possibilities. On the day of the installation, Tom the owner was there and he did some of the interior plumbing work we needed. Another thing I appreciated is that these guys were respectful the entire time. Respectful to me, to my family, and to the property. They weren’t careless and they even came back to clean off the basement stairs. Installing a septic system is a huge job and it’s expensive. Still, Tom’s prices were in line with other estimates I received and these guys absolutely earned it. Everything works great and it’s nice not to worry about the system anymore. Especially if you deal with Mike, you know you are dealing with an honest, respectful, businessman who also gets his hands dirty doing the actual work. 10/10 I highly recommend Tom Egan Cesspool Service.

I’m giving Tom Egan and Mike (including fellow team workers) the highest rating because I believed that everything would be taken care of because Mike explained everything a few times to help me understand what needed to be done to install a new cesspool system and what the old one was probably like! I looked outside in my front yard to find a big hole in the ground…not exactly a pretty picture! I called Tom Egan through the advice of a good neighbor and Mike came within the hour to check out my damage! Fortunately, everything inside the house was working perfectly! After Mike came to give me an estimate, I felt comfortable and ready to go with Tom Eagen Cesspool Service! They arrived 2 days later and were very professional, friendly, courteous, and respectful of not only me but my property. I thought we’d have to dig up a flowerbed but they were able to connect with the pipe deeper under the ground! I treated the guys to a yummy big lunch and they were all very appreciative and stated that was the best pizza they ever had! (Milanos in Commack! Hahaha) Mike had given me a high estimate to cover all the possibilities but I’m happy to say it didn’t come to that and I was fortunate to pay a little bit less! I’m very appreciative of the honor and truth this company lives by especially in today’s times with many companies taking advantage of their customers! Not Tom Egan! They are worth your trust! Ohhhh…notice the mailbox, flower bed, and the new little tree along the sidewalk…none of those were damaged at all! =) Thanks Mike and Team!!!! Owner Tom stopped by to check everything out and to say “hello!” A definite 5 STAR company!