I’m giving Tom Egan five stars because from start to finish, these guys were honest and upfront. First Mike came out and located my old cesspool which was a scary old block construction. He gave a written estimate for a new installation that included contingencies. He said it might cost more if they needed a crane. In the end, they did not need the crane, so they didn’t charge me. I really appreciated knowing up front that there was a range of possibilities. On the day of the installation, Tom the owner was there and he did some of the interior plumbing work we needed. Another thing I appreciated is that these guys were respectful the entire time. Respectful to me, to my family, and to the property. They weren’t careless and they even came back to clean off the basement stairs. Installing a septic system is a huge job and it’s expensive. Still, Tom’s prices were in line with other estimates I received and these guys absolutely earned it. Everything works great and it’s nice not to worry about the system anymore. Especially if you deal with Mike, you know you are dealing with an honest, respectful, businessman who also gets his hands dirty doing the actual work. 10/10 I highly recommend Tom Egan Cesspool Service.

I would recommend Tom Egan Cesspool’s service very highly. My cesspool collapsed into a huge sinkhole on Christmas morning. Mike came out Christmas Day, evaluated, and scheduled me immediately. They came the following day and worked steadily through the day until I had a new cesspool and overflow tank. Mike kept me informed and answered all my questions every step of the way. He kept me right at the very fair price point that he quoted. The crew was efficient, professional, polite, and personable. They leveled the front yard and cleaned up the street as well. It is evident that Tom Egan takes pride in the service he provides. And Mike is a gem……it was great working with him!!!!!!!

I can’t thank those who recommended this company enough! Tom, his nephew Michael and Colton were knowledgeable, professional and efficient. They were dogged in their pursuit of my cesspool and cleaned it out perfectly leaving the area neat and tidy. In short, they didn’t do a “ shitty” job rather an exceptional one.

Tried many Cesspool companies over the years with mixed results. You just want someone honest to get the job done at a fair price. I was backed up on a Sunday before the snowstorm and the only company that would come was Tom Egan. Truck pulled up when they said they would and Mike, the technician on the call, got right on the case got the job done and was patient and informative when answering my questions. That’s the way, uh-huh, I like it.

Tom’s company was the second company called in to dig up our septic system to be inspected by the department of health. The first company made a mess of the inspection. From the first few shovels full of dirt, Tom was convinced the system would not pass inspection. While disappointed, it was clear that Tom knew what he was talking about. The septic system that had been installed many years back (by Priority Cesspool/Clear River – don’t ever call them) was done terribly; it was undersized, missing a baffle, buried too deep, etc. Tom worked with our engineer to abandon the old system and install the new. He was there for every level of inspection, follow-up, answered every call with any questions and was responsive on every level. He has been polite and a pleasure to work with, as has been every member of his team. I very strongly recommend Tom and company.

Tom Egan has always been honest, professional, and affordable. I have trusted his work for 30 years and would recommend him to anyone who wants reliable, quality service.